Shipping policy
Shipping Policy
Thank you for visiting and shopping at our store. Below are the terms and conditions that constitute our Shipping Policy.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Canada: 3–7 business days
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United States: 5–10 business days
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International: 7–21 business days
Delivery delays can occasionally occur due to customs processing or carrier delays.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Our store is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
Our store is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses
Please make sure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
International Shipping Policy
We ship internationally to most countries. Shipping times and costs will vary depending on the destination.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: shopdoodlestar@gmail.com